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FAQ

  • Where do you ship from?
    We ship our products directly from trusted warehouses located in China and the U.S., depending on the product and your location.
  • Do you ship internationally?
    Yes! We offer worldwide shipping, including Canada, the U.S., Europe, Australia, and more.
  • Is shipping really free?
    Yes! We work with international suppliers who include shipping in their pricing. That means we can offer completely free delivery to our customers — no hidden costs, no surprises.
  • How long will my order take to arrive?
    Estimated delivery times: Canada & U.S.: 7–15 business days International orders: 10–20 business days > Shipping times may vary depending on customs and local postal services.
  • How do I track my order?
    You’ll receive a tracking number via email once your order has been processed and shipped. Please allow a few days for tracking to update.
  • Why is shipping slower than Amazon?
    VacHeaven offers unique products at affordable prices by shipping directly from international suppliers. This allows us to offer free shipping — but delivery takes slightly longer.
  • Need help with an order?
    We're here for you! Contact us at paul.lane@vacheaven.com, and we’ll be happy to assist.
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