We work with trusted suppliers and warehouses to ship directly to you. This helps us keep prices affordable and products up to date.

Yes! We currently ship to most countries worldwide. At checkout, you’ll see if shipping is available for your location.

Orders typically take 7–15 business days depending on your location. You’ll receive a tracking link as soon as your order ships.

Once your order is processed, you’ll get an email with a tracking number. You can click the link anytime to see your delivery status.

We don’t have Amazon’s massive warehouse network. Instead, we work directly with suppliers to bring you high-quality vacuums at a fair price. This may mean slightly longer shipping times, but it allows us to keep costs lower for our customers.

We accept all major credit cards, including Visa, MasterCard, and American Express.

Yes. VacHeaven uses SSL encryption and secure checkout to protect your payment details. Your card information is never stored or shared.

We offer a 30-day money-back guarantee. If you’re not satisfied with your order, contact us at paul.lane@vacheaven.com within 30 days of delivery. Items must be in original condition. Once your return is received and inspected, we’ll issue a refund to your original payment method.

If your item arrives damaged or defective, contact us within 7 days and we’ll send a replacement or issue a refund.

Orders can be changed or canceled within 24 hours of purchase. After that, the order will already be processing with our warehouse.

We’re here for you! Contact us anytime at paul.lane@vacheaven.com, and our team will be happy to assist.