All of our products are shipped directly from our suppliers in China. This allows us to keep costs low and pass the savings on to you.

Orders usually take 10–20 business days to arrive, depending on your location. You'll get tracking information as soon as your order ships. We keep you updated every step of the way!

✅ Yes! All orders include free worldwide shipping, with no minimum purchase required.

You can use major credit cards, PayPal, and other secure payment options at checkout. We make sure your transactions are safe and easy!

If you’re not happy with your order, you may return it within 30 days of delivery.

Items must be unused and in original packaging.

Defective/damaged items qualify for a full refund.

Buyer is responsible for return shipping unless the product is defective. To request a return, email us at Paul.lane@vacheaven.com with your order number.

If your item arrives damaged, email us right away at Paul.lane@vacheaven.com with photos of the damage. We'll help you arrange a replacement or refund. Your satisfaction is our priority!

Usually, no. However, some countries might charge import duties or taxes, which are your responsibility. Check your local regulations to be sure!

Yes! Many of our products are designed with powerful suction and special attachments to easily handle pet hair. Look for products labeled "Pet Friendly" in the descriptions.

If your item arrives damaged or defective, contact us within 7 days and we’ll send a replacement or issue a refund.

We’ve organized products into categories (Car Vacuums, Handheld, Robot, Upright, etc.). Each description includes details like suction power, battery life, and recommended use. If you’re unsure, email us at Paul.lane@vacheaven.com and we’ll help you choose.

Yes, all our products come with a 30-day return guarantee. Some items also have manufacturer warranties—check the product descriptions for details. We're here to ensure your satisfaction!