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FAQ
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Where do you ship from?We ship our products directly from trusted warehouses located in China and the U.S., depending on the product and your location.
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Do you ship internationally?Yes! We offer worldwide shipping, including Canada, the U.S., Europe, Australia, and more.
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Is shipping really free?Yes! We work with international suppliers who include shipping in their pricing. That means we can offer completely free delivery to our customers — no hidden costs, no surprises.
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How long will my order take to arrive?Estimated delivery times: Canada & U.S.: 7–15 business days International orders: 10–20 business days > Shipping times may vary depending on customs and local postal services.
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How do I track my order?You’ll receive a tracking number via email once your order has been processed and shipped. Please allow a few days for tracking to update.
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Why is shipping slower than Amazon?VacHeaven offers unique products at affordable prices by shipping directly from international suppliers. This allows us to offer free shipping — but delivery takes slightly longer.
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Need help with an order?We're here for you! Contact us at paul.lane@vacheaven.com, and we’ll be happy to assist.
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